VPN login utilizes your mobile phone, so it's important that your mobile number is accurate in the outlook/exchange directory ( update it here). This VPN requires that you have Symantec VIP 2-Factor installed and configured on your smartphone. Backup approach: The legacy Bon Secours VPN (aka "Citrix Netscaler") that the College has utilized for many years.Preferred approach (more reliable): The new BSMH F5 VPN that was rolled out in March 2020 ( instructions).As of 3/16/20, there are two pathways to VPN access - either of which can be utilized: This enables access to shared drives/network folders, Sharepoint/IRIS, lync/skype, and other applications. VPN allows you to connect a BSMH laptop to the BSMH network from a remote location. Check out this excellent four minute introduction to WebEx youtube video. You can obtain your WebEx username and password by going to our WebEx site and clicking the 'Forgot username or Password' link. On 3/13/20 WebEx accounts were requested for all active staff and faculty. It does require IT to specifically grant you a WebEx account. WebEx is web-based conferencing and collaboration tool for conducting virtual meetings and other gatherings. Your username and password are your usual ADS username and password. It does require that you already have Symantec VIP 2-Factor. It's like a lightweight version of your Outlook desktop client. Everyone who already has access to Outlook e-mail can utilize OutlookWeb. OutlookWeb is a web-based flavor of Outlook which enables you to access your email, calendar, and contacts remotely. If you’re on a WebEx or conference call, you should always be on mute if you are not speaking. The Plantronics Voyager 5200 ( link) is often recommended because of it’s good quality, comfort, and excellent background noise cancellation. A Bluetooth headset will produce good audio and you won’t have to hold a phone to your head or yell at your laptop. Most of us will be better off calling the conference number listed in the webex invite with an actual phone. A few people may be lucky enough that the physical location of their laptop and the particular acoustics of their room produce decent audio, but the majority of us will not sound good on their laptop microphone. Dial into WebEx meetings with a real phone – rather than trying to use the speaker and microphone built into your laptop.Here are some tips to ensure high quality audio: Audio that is too quiet or that contains a lot of background noise can make meetings and conversations difficult. It’s important to have a setup at home which produces good audio quality for phone calls and WebEx meetings. You may also check your desk phone voicemail remotely (remote voicemail instructions). Campus Desk Phonesĭesk phones on campus can be forwarded to mobile or home phones ( forwarding instructions). You can reach the service desk from anywhere by calling 1-83. Issues which they cannot resolve live over the phone can be assigned to College IT for further assistance. In addition, they have excellent customer service, and problems are handled quickly.The service desk can assist with many remote access areas, including OutlookWeb, WebEx, VPN, and 2-Factor authentication. It was important for you to be able to use two-factor authentication with a specific pin to keep all your accounts safe from prying eyes. Symantec VIP is ideal for organizations that manage a wide variety of computers, such as colleges, businesses, and government agencies. Customer support and SMS/Voice allowances are included in the per-account or per-transaction costing. For a fast cloud-based deployment, you no longer need to handle the costly on-premises infrastructure. There are no premium rates, no single add-ons, and no upfront costs. Organizations will provide complete transparency about their true operating costs, or TCO. After you click activate, you should get a "Your security key is now active" message on the next screen.Īll of the above features are included in a flat, all-inclusive price with Symantec VIP. Let the timer run out and enter the next 6-digit code. Enter your serial number generated by the VIP Access app. You can proceed to the participating VIP Access site and click the Activate Your Security Key button. The app generates a new, unique code every 30 seconds. The app will then display a screen with your Symantec serial number (this is your credential ID generated by the VIP Access app) and a security code on a running timer. Once you've downloaded the VIP Access app on your computer, you will be required to open and agree to its terms and conditions. The VIP in Symantec VIP Access stands for Validation & IP Protection.
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